Refund Policy

This policy explains when and how PHV TECHNOLOGIES (PVT) LTD ("PHV", "we", "us") refunds payments and accepts returns. It applies to payments made online through our website, payment links and invoices. Where a signed quotation or agreement sets different terms, that agreement applies.

1. Software and development projects

• If you cancel before any work starts, we refund the full amount paid.
• Once work has started, payments for milestones already delivered and accepted are not refundable. Payments for milestones not yet started are refunded in full.
• If we cannot deliver what was agreed, we refund the payment for the undelivered part.

2. Subscriptions and hosted services

• You can cancel a monthly or annual subscription at any time. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• We do not give partial refunds for unused time, except where the service was unavailable for a significant period because of a fault on our side.

3. Event and activation packages

• Cancelled 14 days or more before the event: full refund, less any costs we have already paid to third parties (for example equipment hire or printing), which we will show you.
• Cancelled less than 14 days before the event: 50% of the package price is refundable, less third-party costs already incurred.
• If we cancel or cannot deliver the activation, you receive a full refund.
• Event dates can be moved once at no charge if you tell us at least 7 days in advance, subject to availability.

4. Hardware and physical products

• Hardware that arrives damaged, faulty or different from what you ordered can be returned within 7 days of delivery for a repair, replacement or full refund.
• Items must be returned with their original accessories and packaging. We cover return costs for faulty or incorrect items.
• Custom-built or installed hardware cannot be returned for change of mind, but it remains covered by the warranty stated in your quotation.

5. Payment errors

If you were charged twice, charged the wrong amount, or paid for something you did not order, we refund the incorrect amount in full.

6. How to request a refund or return

1. Email info@phvtech.com with the subject "Refund request", or call +94 77 183 4688.
2. Include your name, the invoice or payment reference, the amount, and the reason.

We reply within 3 working days. Approved refunds are made to the original payment method (card, bank account or wallet) within 7 working days of approval. Your bank may take a few more days to show the credit.

7. Payment processing

Online payments are processed securely by PayHere and its partner banks. We do not see or store your full card details.